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Improving Crew Training: Difference between revisions
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!Action Steps | !Action Steps | ||
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|Limit hiring to one team member per day part each week | |||
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# Hire two new team members for day shift and night shift within any one week: 1 for frontline, 1 for backline | |||
# New trainee should get the entire focus of training during their first week | |||
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|General Manager completes day one orientation | |||
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# GM plans, schedules and conducts all day one orientations | |||
# GM is prepared and not distracted during orientation | |||
# New trainee is set up for success with a good plan and a thorough understanding of what’s expected | |||
# Trainee is set up on learning center | |||
# Trainee is taught how to use learning center | |||
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|General Manager works one on one with every new trainee on day one | |||
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# GM does day one training, one on one with trainee | |||
# Always sit down at end of shift and review | |||
# Give trainee 3 positives and 3 goals for the next shift | |||
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|Keep all material on hand and organized | |||
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# All managers properly trained on the usage of the learning center | |||
# All managers read the Crew Training & Orientation manual | |||
# Jefferson County locations: have food handler books stored in the filing cabinet | |||
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|Develop a training plan and schedule training for week one | |||
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# Use the section on the weekly schedule for trainees until certified in one area | |||
# Always schedule the first 2 days of training during off peak times | |||
# Always ensure the trainee understands the plan | |||
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|Schedule study time for trainee | |||
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# Make sure the training plan includes time for reading training material | |||
# Test understanding to make sure trainee is comprehending material | |||
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|Make learning fun | |||
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# Let trainee know from the beginning that learning will be fun | |||
# Never allow trainee to become frustrated or overwhelmed | |||
# Praise progress and not just the end result | |||
# Celebrate a certification | |||
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|Praise progress and redirect mistakes | |||
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# Always look for things about the trainee’s performance to praise | |||
# When mistakes occur, redirect efforts back towards the correct performance | |||
# Be sure to explain why we do things the way we do | |||
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|Take time to review | |||
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# Be sure to take time at the end of each shift to review the training | |||
# Focus on at least 3 positive things you observed the trainee doing | |||
# Set 3 goals for the next shift. These will be areas the trainee needs to improve | |||
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|Keep a positive atmosphere | |||
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# Make sure that no negative people attempt to discourage the new trainee | |||
# When having the trainee work with others, make sure they are positive and set a good example by doing things correctly | |||
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