| Key
|
Action Steps
|
| Limit hiring to one team member per day part each week
|
- Hire two new team members for day shift and night shift within any one week: 1 for frontline, 1 for backline
- New trainee should get the entire focus of training during their first week
|
| General Manager completes day one orientation
|
- GM plans, schedules and conducts all day one orientations
- GM is prepared and not distracted during orientation
- New trainee is set up for success with a good plan and a thorough understanding of what’s expected
- Trainee is set up on learning center
- Trainee is taught how to use learning center
|
| General Manager works one on one with every new trainee on day one
|
- GM does day one training, one on one with trainee
- Always sit down at end of shift and review
- Give trainee 3 positives and 3 goals for the next shift
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| Keep all material on hand and organized
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- All managers properly trained on the usage of the learning center
- All managers read the Crew Training & Orientation manual
- Jefferson County locations: have food handler books stored in the filing cabinet
|
| Develop a training plan and schedule training for week one
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- Use the section on the weekly schedule for trainees until certified in one area
- Always schedule the first 2 days of training during off peak times
- Always ensure the trainee understands the plan
|
| Schedule study time for trainee
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- Make sure the training plan includes time for reading training material
- Test understanding to make sure trainee is comprehending material
|
| Make learning fun
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- Let trainee know from the beginning that learning will be fun
- Never allow trainee to become frustrated or overwhelmed
- Praise progress and not just the end result
- Celebrate a certification
|
| Praise progress and redirect mistakes
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- Always look for things about the trainee’s performance to praise
- When mistakes occur, redirect efforts back towards the correct performance
- Be sure to explain why we do things the way we do
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| Take time to review
|
- Be sure to take time at the end of each shift to review the training
- Focus on at least 3 positive things you observed the trainee doing
- Set 3 goals for the next shift. These will be areas the trainee needs to improve
|
| Keep a positive atmosphere
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- Make sure that no negative people attempt to discourage the new trainee
- When having the trainee work with others, make sure they are positive and set a good example by doing things correctly
|
