Improving Product Quality

Key	Action Steps
Make product quality a daily focus	Managers should never accept anything other than the highest quality Talk about the importance of quality with each team member at the beginning of every shift Make sure that every new hire understands the importance of quality products
Correctly using the multipurpose holding cabinet	Make sure the MPHC is programmed correctly Train and certify everyone on the proper use of the MPHC Wash pans often to prevent grease from building up in the bottom of the pans Do not hold empty pans in the MPHC (they will crack)
Focus on fries	Fry quality is one of our leading complaints Never allow fries to be served after expiration Never allow fries to be "Pulled up" before the timer sounds Cook less more often Have a designated fry waste bucket
Produce perfection	Check produce at delivery Do not accept poor quality products Never allow any produce to be held overnight Have a regular prep person who is quality and procedure conscience
Ensure your backline coordinator is an effective communicator	The coordinator in position #2 should be an excellent communicator The coordinator should always give specific numbers based on projections when asking a team member to "drop" a product
Quality timer role variation	Each day have a different person on backline check frontline quality when the quality timer sounds Each day have a different person on frontline check backline quality when the quality timer sounds
Train sandwich makers to be quality minded	Sandwich makers should be observed regularly to ensure that they are preparing sandwiches neatly with quality condiments and produce Sandwich makers should mark special sandwiches (If grill tickets aren't printing)
Guest Trac Communication	Post SMG comments This will allow everyone to see what our customers are saying about our quality Talk about SMG comments each week at the manager's meeting
"Show and tell" what a good product looks like	Prepare each product as it should be made with an emphasis on presentation This will allow each team member to have a visual of what it should look like Praise team members who are focused on a good quality presentation
Talk with customers and team members about product quality	Ask, "What can we do to improve product quality?" Review comments weekly at managers meeting