| Key
|
Action Steps
|
| Make product quality a daily focus
|
- Managers should never accept anything other than the highest quality
- Talk about the importance of quality with each team member at the beginning of every shift
- Make sure that every new hire understands the importance of quality products
|
| Correctly using the multipurpose holding cabinet
|
- Make sure the MPHC is programmed correctly
- Train and certify everyone on the proper use of the MPHC
- Wash pans often to prevent grease from building up in the bottom of the pans
- Do not hold empty pans in the MPHC (they will crack)
|
| Focus on fries
|
- Fry quality is one of our leading complaints Never allow fries to be served after expiration
- Never allow fries to be "Pulled up" before the timer sounds
- Cook less more often
- Have a designated fry waste bucket
|
| Produce perfection
|
- Check produce at delivery Do not accept poor quality products
- Never allow any produce to be held overnight
- Have a regular prep person who is quality and procedure conscience
|
| Ensure your backline coordinator is an effective communicator
|
- The coordinator in position #2 should be an excellent communicator
- The coordinator should always give specific numbers based on projections when asking a team member to "drop" a product
|
| Quality timer role variation
|
- Each day have a different person on backline check frontline quality when the quality timer sounds
- Each day have a different person on frontline check backline quality when the quality timer sounds
|
| Train sandwich makers to be quality minded
|
- Sandwich makers should be observed regularly to ensure that they are preparing sandwiches neatly with quality condiments and produce
- Sandwich makers should mark special sandwiches (If grill tickets aren't printing)
|
| Guest Trac Communication
|
- Post SMG comments This will allow everyone to see what our customers are saying about our quality
- Talk about SMG comments each week at the manager's meeting
|
| "Show and tell" what a good product looks like
|
- Prepare each product as it should be made with an emphasis on presentation
- This will allow each team member to have a visual of what it should look like
- Praise team members who are focused on a good quality presentation
|
| Talk with customers and team members about product quality
|
- Ask, "What can we do to improve product quality?"
- Review comments weekly at managers meeting
|
