View source for Improving Product Quality

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!Key
!Action Steps
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|Make product quality a daily focus
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# Managers should never accept anything other than the highest quality
# Talk about the importance of quality with each team member at the beginning of every shift
# Make sure that every new hire understands the importance of quality products
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|Correctly using the multipurpose holding cabinet
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# Make sure the MPHC is programmed correctly
# Train and certify everyone on the proper use of the MPHC
# Wash pans often to prevent grease from building up in the bottom of the pans
# Do not hold empty pans in the MPHC (they will crack)
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|Focus on fries
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# Fry quality is one of our leading complaints Never allow fries to be served after expiration
# Never allow fries to be "Pulled up" before the timer sounds
# Cook less more often
# Have a designated fry waste bucket
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|Produce perfection
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# Check produce at delivery Do not accept poor quality products
# Never allow any produce to be held overnight
# Have a regular prep person who is quality and procedure conscience
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|Ensure your backline coordinator is an effective communicator
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# The coordinator in position #2 should be an excellent communicator
# The coordinator should always give specific numbers based on projections when asking a team member to "drop" a product
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|Quality timer role variation
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# Each day have a different person on backline check frontline quality when the quality timer sounds
# Each day have a different person on frontline check backline quality when the quality timer sounds
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|Train sandwich makers to be quality minded
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# Sandwich makers should be observed regularly to ensure that they are preparing sandwiches neatly with quality condiments and produce
# Sandwich makers should mark special sandwiches (If grill tickets aren't printing)
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|Guest Trac Communication
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# Post SMG comments This will allow everyone to see what our customers are saying about our quality
# Talk about SMG comments each week at the manager's meeting
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|"Show and tell" what a good product looks like
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# Prepare each product as it should be made with an emphasis on presentation 
# This will allow each team member to have a visual of what it should look like
# Praise team members who are focused on a good quality presentation
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|Talk with customers and team members about product quality
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# Ask, "What can we do to improve product quality?"
# Review comments weekly at managers meeting
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