Line Busting

PPE Needed

Conditions		Solutions
Unusually cold - temps less than 20 degreees		Suspend line busting
Cold temps between 20 and 45 degrees		Wear a coat or heated jacket, gloves and hat
		Use a portable heater for extra warmth if needed
		Rotate people every hour
		Furnish warm liquids
Heat - Temperature above 90 degrees		Umbrella or canopy for shade
		Cold liquids
Heavy Rain - Raining hard enough for a car to need its wipers on high		Suspend line busting until weather clears
Light Rain - Raining enough for a car to need its wipers on intermittently		Wear clear poncho
Storming - Winds blowing hard enough to make trees sway		Suspend line busting until weather clears
Tornado Warning - Tornado warning issued for county		Suspend line busting until weather clears
Thunder or Lightning - If you hear thunder or see lightning		Suspend line busting until weather clears

Ensure the tablet chargers over night for next day’s use
Power on the tablet on by holding the button down on the right side until the tablet comes on
Power off the tablet off by holding the button down on the right side until the tablet shuts down
If the tablet falls “asleep” tap the screen or press the button the right side to wake it up
If the tablet requires an update press 6 request on the tablet to update

Go to terminal 10 (drive thru cashier terminal)
Log on the tablet
- On the tablet enter 301 log-on
- On the terminal swipe manager card & select tablet 44
On the tablet you will receive a message “Cashier Log On”
- The tablet is now ready to take orders
- This tablet is for lane 1 outside

Go to terminal 10 (drive thru cashier terminal)
Log on the tablet
- On the tablet enter 302 log-on
- On the terminal swipe manager card & select tablet 45
On the tablet you will receive a message “Cashier Log On”
- The tablet is now ready to take orders
- This tablet is for lane 2 outside

As the customer is approaching:
Select lane 1 or 2
Select color of vehicle under correct make (Car, Truck or SUV)
Greet the customer with a smile
Take the customer’s order
Confirm the order to the customer
Total the order
Ask for customer’s name and type in (Can I have a name for the order?)
Tell the customer their total and let them know they will pay at the window
- Example: Thank you, your total is $5.25. Please drive around and they will take your payment at the window.

Tell the customer their total and let them know they will pay at the window
- Example: Thank you, your total is $5.25. Please drive around and they will take your payment at the window.
Select new order to begin the next order

When using 2 tablets, you will need to keep the cars organized in line by which customer’s order was entered first, so it makes it easier for the cashier at the window
When you have completed the customer’s order and taken payment (if applicable) you will need to visually look and see if the customer in the other lane had their order completed before your customer. If so, say “Please follow behind the black truck in the opposite lane”.
If the car in 2nd lane has not completed their order, they will follow behind the previous car in your lane. “Please follow behind the white car in this lane”.

As the car approaches the window, select oldest unpaid order
The screen will display the type & color of the vehicle
If the cars get out of order, select + or – to scroll through orders to find correct make & color of car
Greet the customer by name when they arrive to the window (Hi, order for Melissa?)
Confirm the order
If the screen has Pay at Window on it
Tell the customer their total (Your total is $5.25)
Make needed change
Present order to customer
Thank you, have a great day
If the screen has Pay Outside on it
Present order to customer
Select HH Credit to cash order out
Thank you, have a great day

Once you are finished taking orders outside the tablet must be logged off
To log the tablet off, select log off on the tablet
You will see a pop up on the screen “Manager 1 Access Required”
On Terminal 10 (Drive Thru Cashier #1 Position) swipe your manager card
A box will appear asking Terminal Display or Tablet 44 or 45 (double drive through)
Select Tablet 44 or 45
On the tablet you will receive a message “Cashier Log Off”
An “Insert Revenue Report” for the tablet will print showing it has been logged off

Ensure the tablet is logged off
Cut the tablet off completely
Place the tablet on the charger in the office so it will be charged for next business days use
Always place the clover device on the charger before leaving for the night

When closing out person’s drawer for the day, enter $ amount from Clover device into On Hand Sales

The clover device keeps a running total of transactions for the day
At the end of each shift you will need to run a transaction report under “Transactions” on the clover device to compare HH Credit sales on terminal to the transactions paid for on the clover device
If you are comparing sales at the end of night, you will have to subtract the total from day shift total to find the amount rung up during your shift
- Example: Day shift HH Credit = $2000.00. Total transactions at end of night was $3500.00.
- $3500.00 minus $2000.00 means night shift transactions on the clover was $1500.00