Controlling Turnover

Key	Action Steps
Limit hiring to one team member per day part each week	General manager does day one orientation and training Each person is developed one on one for first week Managers do the training and certifications General Manager completes onboarding 100%
Create and maintain a great work environment	Managers talk to and treat team members with respect Ask, rather than tell, team what to do. Say please & thank you Develop contests and incentives to keep team motivated
Hire the right people for the store and hire to the needs of the store	General Manager does the final interview All interviews are done using the Jack’s Team Member Interview Guide Hiring needs are established, written down, and communicated in weekly meeting
Job description and job expectations are communicated before hire	General manager explains what’s expected before hiring. General manager explains what the employee will be required to do in job. General manager covers policies during orientation.
Honor schedule requests and be flexible in scheduling	Develop a system for team members to turn in schedule requests Make every effort to honor all schedule requests Have employees work together to support each other for needed schedule changes.
General Manager does all day one orientation	General manager is prepared with all needed paperwork General Manager schedules 2 hours to complete paper work, introductions, explanations of job, and answer all questions Employee is entered into system and able to clock in for orientation
Have clearly defined career paths for team members	Always try to develop and promote from within the store Let individual team members know what they need to work on to be ready for the next level Never make promises you can’t keep Talk about the growth opportunities at Jack’s and promote Jack’s as a great career
Take time to listen and be there for others	When team members need to vent, take time to listen. Schedule a time if necessary Be genuinely interested in the needs and concerns of team members Always listen to ideas and try to incorporate if possible
Managers demonstrate good communication and weekly meetings	Managers always communicate policies and procedures with consistency Managers communicate at weekly meetings about specific team members
Lead by example	Always set the example in word and action. Do not show favoritism. Treat all employees equally and fairly Always follow procedures and expect the same from all managers Be thoughtful when making decisions that affect others but when decision is made, be decisive