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Improving Drive-thru Service Times: Difference between revisions
Improving Drive-thru Service Times (view source)
Revision as of 11:03, 26 March 2024
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# Expeditor in position 5 has an energetic sense of urgency | # Expeditor in position 5 has an energetic sense of urgency | ||
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|Store has proper staffing levels to fill positions | |||
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# Develop a daily guide of numbers needed to staff store for each day part | |||
# Schedule each peak period using deployment planning sheets | |||
# Use the availability chart to determine needs | |||
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|Ensure that Backline Coordinator has par levels displayed on monitor and these arecommunicated to team | |||
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# Use the Par level chart and Bin level charts daily to establish product levels | |||
# Par level screen should be displayed on backline monitor at all times | |||
# Have a “mini meeting” prior to peak periods to communicate everyone’s responsibilities to meet projections | |||
# All team members should communicate on an ongoing basis with backline coordinator the specific levels of product on hand | |||
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|All managers and crew working from the speaker | |||
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# Ensure that #2, #3, and #5 are all wearing headsets | |||
# Sandwich maker is pulling wrap and toasting buns as sandwiches are ordered | |||
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|Having an “Ace” in position 3 | |||
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# Ensure person in #3 can immediately answer speaker | |||
# Person in #3 must be knowledgeable about menu to answer questions fast | |||
# #3 must be friendly and able to complete all steps in less than 25 seconds | |||
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|Keep key positions locked down during peak | |||
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# Positions must stay locked in during peak | |||
# Ensure a good pre-rush is completed so none of these positions leave line | |||
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|Full hands out the window | |||
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# Drink and straw handed to customer as customer is handing you payment | |||
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|Set measurable goals and celebrate successes | |||
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# Communicate a measurable, realistic goal to reach each peak period | |||
# Challenge team to meet goal and celebrate when met | |||
# Develop competition between other shifts and other stores | |||
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|Teach the “Shift to Assist” method of deployment | |||
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# Teach positions to shift over and assist other positions (Example: #5 can shift to pull drinks for #3) | |||
# The highest number deployment position filled will be the most flexible to shift and assist | |||
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|Review drive thru director throughout shift to compare with other stores | |||
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# Communicate with team continuously | |||
# Celebrate the wins | |||
# Coach towards continuous improvement | |||
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