Drive-Thru Service Time Standards
Drive-Thru Service Time Standards
Grade |
Category |
Breakfast |
Lunch |
Afternoon & Dinner
|
A |
Window |
:38 |
:55 |
1:10
|
Menu |
under :30 |
under :40 |
under :45
|
Total |
1:08 |
1:35 |
1:55
|
B |
Window |
:39 - :44 |
:56 - 1:05 |
1:11 - 1:20
|
Menu |
:30 or under |
:40 or under |
:45 or under
|
Total |
1:09 - 1:13 |
1:36 - 1:45 |
1:56 - 2:05
|
C |
Window |
:44 - :48 |
1:06 - 1:15 |
1:21 - 1:30
|
Menu |
:30 or under |
:40 or under |
:45 or under
|
Total |
1:14 - 1:18 |
1:46 - 1:55 |
2:06 - 2:15
|
D |
Window |
:49 - :53 |
1:16 - 1:25 |
1:31 - 1:40
|
Menu |
:30 or under |
:40 or under |
:45 or under
|
Total |
1:19 - 1:23 |
1:56 - 2:05 |
2:16 - 2:25
|
F |
Window |
:54+ |
1:26+ |
1:41+
|
Menu |
:30 or under |
:40 or under |
:45 or under
|
Total |
1:24+ |
2:06+ |
2:26+
|
All Day Standards
Category |
A |
B |
C |
D |
F
|
Window |
:56 |
:57 – 1:01 |
1:02 – 1:09 |
1:10 – 1:17 |
1:18+
|
Menu |
:37 or under |
:37 or under |
:37 or under |
:37 or under |
:37 or under
|
Total |
1:33 or under |
1:34 – 1:38 |
1:39 – 1:46 |
1:47 – 1:54 |
1:55+
|