| Key
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Action Steps
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| Reduce turnover through good scheduling
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- Good scheduling practices reduce stress that leads to chaos
- Schedule people who work well together
- Honor schedule requests
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| Ongoing active recruiting
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- Go out and find the best people Sell them on working in your store
- Use tools such as employee referral programs and bag stuffers
- Work with local schools and churches to get great employees
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| Good interviewing and screening
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- Always use and follow the Jack's Team Member interview guide
- Be careful about hiring people who appear to be overqualified They will usually be with you for only a short while
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| Ensure that GM does a great day one orientation
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- Use the orientation book and go through in detail so that new employee is comfortable and knowledgeable about their new job
- Always have new uniforms available for new employees
- Give the new employee a thorough tour of the store and introduce them to everyone Make them feel welcome
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| Ensure that GM does a great day one training
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- All team members are food safety certified prior to working a position
- Use the CTG's and go through in detail so that new employee is comfortable and knowledgeable about their new position
- Take time at the end of every shift to review the day Be sure to list three strengths and three goals for the next shift
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| Good open communication builds relationships
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- Remember, people don't leave jobs they leave bosses
- Ask team members their opinions Make them feel involved
- Praise your people Let them know you appreciate them
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| Management team works together as one
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- All managers have the same standard
- All managers working on the same goals This promotes teamwork
- Each member of management puts the good of Jack's ahead of what's good for them
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| In-House Incentives
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- Always seek opportunities to reward good performance
- Create competition to achieve company standards
- Develop an employee of the month to recognize outstanding performance
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| Create a positive working environment
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- Always speak to employees Be interested in their lives
- A clean, well organized store with high standards will be a place people will take pride in working
- Always accentuate the positive Focus on what's right not what's wrong
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| Retention
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- Re-recruit employees Get them excited again
- Give your employees more responsibility Let them know that there are great career opportunities at Jack's
- Get everyone to take ownership in Jack's by making them feel like owners
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