Service Manager
Quick Reference: Primary Responsibilities
- The expeditor is the “service” manager
- Assemble, visually confirm, and bag orders
- Monitor product quality
- Communicate with the backline coordinator
- Monitor service times
- Monitor customer view areas
- Handle customer complaints
- Speak to each customer
- Ensure all primary and secondary responsibilities are followed at each frontline position
- Ensure all areas in the front of house are kept clean, neat, stocked, and organized
- Ensure all pre-rush and post-rush duties are assigned and completed
Tools (Supplies) Needed
- “I’m Ready” checklist
- Thermometer
- Clock
- Headset
- Printer tape with extra tape
- Pen
- Sharpie marker
- Stapler with staples
- Tape dispenser with tape
- Ultraviolet Counterfeit Detector