Improving Store Cleanliness

Key	Action Steps
Make notes and develop a plan	General Manager and assistants do a thorough walk-thru and make notes Develop a 30-day plan including what needs cleaning and who will be responsible Break down large projects into smaller task Break restaurant down into areas. Assign ownership of each area to manager
Make daily and weekly cleaning chart a practice	Make copies of the weekly cleaning chart and have all managers familiarize themselves with it GM should follow up daily to ensure that all items on the chart are accomplished
Discuss cleaning goals at weekly manager’s meeting	Make daily and weekly cleaning accomplishments a part of the accountability discussion of each manager Talk about goals and responsibilities for upcoming week Recognize individual accomplishments at weekly meeting
Lead by example	Don’t expect others to do a job you are unwilling to do Clean as you go throughout the day Do not accept sub-standard work from yourself or others
Develop a tools checklist and ensure store has all tools	Go through all cleaning checklist and tools sections (refer to SFM order guide) and make sure store has everything needed to clean properly Keep all tools stored properly and in good repair
Train all managers and employees how to clean	General Manager should have a cleaning class with all managers Develop a training schedule for assistants to train each employee Managers can train groups on all task or managers can train all employees on certain task Develop a certification sheet to sign off on for all employees
Use daily cleaning tasks	Make sure that daily cleaning tasks become a part of daily shift plan Never allow an employee to clock out until daily cleaning task is complete
Make cleaning fun and motivational	Develop internal cleaning contest Recognize outstanding performance at meetings and post on bulletin board
Follow up	Be sure to follow up on all assigned cleaning task Write down assigned tasks and follow up weekly at manager’s meetings
Create good habits	Make sure that cleaning is a part of all tasks Never allow cleaning as you go to be ignored unless it directly affects service